Difference between Renewal, Finished Contract, Terminated Contract (good and bad reason)


What is Renewal Contract?

Renewal Contract means that the helper will be renewing his/her two-year contract with the same employer. We can start processing two months before the work visa under the previous contract ends.

What is Finished Contract?

Finished contract status means that the helper has already finished his/her two-year contract in Hong Kong. A helper will be counted as finished contract 28 days before the end of his/her visa. We can start processing one month before the work visa under the previous contract ends or there is an early release letter.

What is Terminated Contract with Good Reasons?

Terminated for good reasons means that the helper is being released or terminated due to the following 3 reasons:
  • Employer relocation (reference letter from previous employer must be provided)
  • Employer passed away (proof must be provided)
  • Employer’s financial reasons (reference letter from previous employer must be provided)
A terminated for good helper can be processed like a finished contract helper.

Procedures:
1. Submit application in APP
Following the below procedure:
How can I submit my application?
1. Submit application in APP
Following the below procedure:
How can I submit my application?
1. Submit application in APP
Following the below procedure:
How can I submit my application?

2. Payment
You are required to pay through MamaHelpers’ system to enjoy all the discounts, refund policies, dispute settlement and after-sell services. After payment, MamaHelpers will refer your case to our highly rated and recommended agency partners to handle your paperwork. Processing procedures will start once payment is received.

3. Prepare documents
Fill in the employer’s information through the app.
Send the following documents to [email protected].
  • Completed information sheet (available at the POLO office or online)
  • Originals of the signed standard employment contract
  • A copy of the helper’s contract
  • A copy of the helper’s passport
  • A copy of the helper’s visa
  • A copy of your Hong Kong ID card
  • A copy of the helper’s Hong Kong ID card
  • A copy of the helper’s Immigration appointment letter (if they were dismissed for one of the reasons that qualifies them for ‘finished contract’ status)
Once the employment contract is ready, you can choose to come to the agency office to sign or request the agency to send you the contract by local courier, for signing and return.

4. Documents ready
Receive all the required documents from employers and helpers.

5. Sent to consulate
Your documents will be sent to the relevant consulate for notarisation. This process will usually take around 7 - 12 working days.
5. Sent to consulate
Your documents will be sent to the relevant consulate for notarisation. This process will usually take around 7 - 12 working days.
5.Sent to immigration
Your documents will be sent and submitted to Immigration first for investigation around 3-4 weeks, then you will be updated with a next appointment arrangement to see if the Immigration will approve the Processing as transfer processing.

6. Sent to immigration
Your documents will be sent to the immigration for visa processing. This process will usually take around 4 - 6 weeks. This processing involves 2 immigration appointments and will be completed when there is a final confirmed appointment with the immigration.
6. Sent to immigration
Your documents will be sent to the immigration for visa processing. This process will usually take around 4 - 6 weeks. This processing involves 2 immigration appointments and will be completed when there is a final confirmed appointment with the immigration.
6. Sent to Consulate
If approved to proceed the processing as transfer Processing, then your documents will be submitted the contract to Consulate for 7 - 12 working days for notarisation.

If the Immigration will not approve the processing as transfer to new employer processing, employer will decide whether to continue the processing as overseas processing or cancel the processing as it is. No refund shall be given.

7. Visa ready
Your helper’s visa is once ready. We will inform the employer to arrange documents (contracts) collection.

8. Note
Employers who are Watch Listed from the Hong Kong Immigration will need to bear the extra cost for arranging and attending the Consulate Appointment.

*The information provided in our website is a guide for employers and we do not accept responsibility for any inaccuracies or outdated information. The rules set by the Immigration Department and sending countries are subject to change. Employers should check the department’s website, and contact the relevant embassy, for the latest updates.
8. Note
Employers who are Watch Listed from the Hong Kong Immigration will need to bear the extra cost for arranging and attending the Consulate Appointment.

*The information provided in our website is a guide for employers and we do not accept responsibility for any inaccuracies or outdated information. The rules set by the Immigration Department and sending countries are subject to change. Employers should check the department’s website, and contact the relevant embassy, for the latest updates.
8. Note
Employers who are Watch Listed from the Hong Kong Immigration will need to bear the extra cost for arranging and attending the Consulate Appointment. In case Immigration disapproves the transfer processing, employers will need to decide whether they still want to go on the Processing as overseas Processing and be willing to pay the fee for oversea application. If the employer would not want to move on the current processing, the current processing is considered completed and no refund will be given.

*The information provided in our website is a guide for employers and we do not accept responsibility for any inaccuracies or outdated information. The rules set by the Immigration Department and sending countries are subject to change. Employers should check the department’s website, and contact the relevant embassy, for the latest updates.
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